Remote work

Support Service Specialist with knowledge of Turkish and English

Millions of people use smart devices every day. On the rare occasion something doesn’t work as it should, our dedicated support team is there to assist. We’re looking for attentive, tactful professionals who can respond to users and solve their problems

from ₽50 000

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Tasks that await you

Respond to emails and chat messages
Help users resolve issues they may have with their smart devices
Forward information to developers and managers so they can further improve our product
Collaborate with other departments for additional support when necessary

We expect that you

Are familiar with technical subjects, including various jacks and router connectivity issues
Are able to structure detailed responses while demonstrating strong analytical and logical reasoning
Have competence in navigating large volumes of information and pinpointing key details
Are proficient in English at the B1 level or above
Are proficient in Turkish at C2 level or above

It’d be a plus if you

Possess expertise in customer engagement with a high level of emotional intelligence
Have work experience in a support service for at least 3 months
Are fluent in Russian

Benefits

Official full-time employment
Remote work and a flexible schedule: 5 work days and 2 floating days off each week with fixed shifts (8 hours a day). Schedules are set by the manager and may include night shifts
Stable income from RUB 50 000 (after tax) on average at full employment. Remuneration is task-based and varies according to the number of tasks completed and goals achieved (KPI). Bonus up to RUB 30 000
Opportunities for growth and development
Paid online training before starting
Paid sick leave and vacations
Online doctors appointments and accident insurance (after 3 and 6 months of employment respectively)
Reimbursement for electricity and internet
Discounts from partners and on Yandex products
Friendly and active team always here to help, including with memes in the group chat

How to apply

1

Response

Fill out the candidate’s form

2

Selection

Take an interview
and/or a test

3

Applying for a job

The answer will be sent to your email